Terms & Conditions
Payment Terms • A 50% deposit is required at the time of booking to confirm the reservation. Full payment is due 25 days prior to the departure date. Payments can be made via bank transfer, credit card, or UPI (Unified Payments Interface). In case of late payment, the booking may be subject to cancellation or additional charges.
Cancellation and Refund Policy • If the booking is canceled 30 days or more before the departure date, a refund of 50% of the total amount will be provided. Cancellations made within 30 days of the departure date will not be eligible for a refund. Cancellation charges may vary depending on the policies of third-party service providers (such as hotels, transport providers, etc.). • Refunds, if applicable, will be processed within 7-14 business days after the cancellation request is confirmed.
Changes to Bookings • Changes to bookings (dates, number of travelers, etc.) can be made up to 30 days prior to departure, subject to availability and applicable charges. Any changes may incur an additional fee depending on the service provider’s terms and conditions.
Travel Documents • The customer is required to provide valid travel documents at the time of booking, including: Aadhaar card (for Indian nationals). Passport and visa (for international travel). Any other required documents as per the tour destination’s regulations. Failure to provide valid documents may result in cancellation of the booking or additional charges.
Responsibilities of the Customer • The customer is responsible for ensuring they have valid travel documents before departure. The customer must adhere to the laws and regulations of the destination country or region. The customer is responsible for any additional costs or penalties arising from failure to comply with travel regulations or guidelines.
Force Majeure • In case of unforeseen events such as natural disasters, strikes, political unrest, or pandemics, we reserve the right to cancel, reschedule, or modify the tour. • Chaleguru Tour & Travels will inform the customer of any changes as soon as possible. • We are not liable for any resulting inconvenience, and alternative arrangements may incur additional costs.
Travel Delays and Disruptions • We are not responsible for any delays, cancellations, or disruptions caused by third-party service providers. • In the event of such disruptions, we will assist the customer as much as possible, but any additional costs incurred by the customer will be their responsibility.
Dispute Resolution • Any disputes arising from these terms and conditions will be resolved through mediation or arbitration, in accordance with the laws of India. • Jurisdiction of disputes will be in Dehradun District, Uttarakhand.
Consent to Use of Images • The customer agrees that Chale Guru Tour & Travels may take photographs and videos during the trip for marketing purposes unless a written objection is provided prior to departure.
Governing Law • These terms and conditions are governed by and construed in accordance with the laws of India. • Any legal disputes will be subject to the jurisdiction of Dehradun District, Uttarakhand.