TERMS AND CONDITIONS

Payment Terms

• A 50% deposit is required at the time of booking to confirm the reservation.
• Full payment is due 25 days prior to the departure date.
• Payments can be made via bank transfer, credit card, or UPI (Unified Payments Interface).
• In case of late payment, the booking may be subject to cancellation or additional charges.

Cancellation and Refund Policy

• If the booking is canceled 30 days or more before the departure date, a refund of 50% of the total amount will be provided.
• Cancellations made within 30 days of the departure date will not be eligible for a refund.
• Cancellation charges may vary depending on the policies of third-party service providers (such as hotels, transport providers, etc.).
• Refunds, if applicable, will be processed within 7-14 business days after the cancellation request is confirmed.

Changes to Bookings

• Changes to bookings (dates, number of travelers, etc.) can be made up to 30 days prior to departure, subject to availability and applicable charges.
• Any changes may incur an additional fee depending on the service provider’s terms and conditions.

Inclusions in the Package

• Transportation (as per the itinerary).
• Accommodation (as per the tour package).
• Two-time meals (breakfast and dinner).
• Medical travel insurance provided by Chale Guru Tour & Travels.

Any additional expenses such as personal items, optional excursions, or tipping are not included in the package price unless specified.

Medical Insurance Coverage

• Chale Guru Tour & Travels provides medical insurance for travelers, covering emergency medical treatment, hospitalization, and repatriation.
• The coverage is limited to medical emergencies that occur during the trip.
• The customer is advised to review the specific terms and conditions of the insurance policy before departure.
• Chale Guru Tour & Travels is not liable for any insurance claims or disputes between the customer and the insurance provider.

Travel Insurance (Non-Medical)

• We strongly recommend that travelers purchase additional non-medical travel insurance to cover unforeseen events such as trip cancellations, lost baggage, or flight delays.
• This non-medical insurance is not included in the price of the tour package unless specifically stated.

Travel Documents

• The customer is required to provide valid travel documents at the time of booking, including:
• Aadhaar card (for Indian nationals).
• Passport and visa (for international travel).
• Any other required documents as per the tour destination’s regulations.

Failure to provide valid documents may result in cancellation of the booking or additional charges.

Third-Party Services

• Chale Guru Tour & Travels may arrange third-party services (such as helicopter rides, sightseeing tours, or external transportation) as part of the tour package.
• These services are provided by third-party vendors, and their terms and conditions will apply.
• Chale Guru Tour & Travels is not responsible for any issues, delays, or disruptions caused by third-party service providers.
• Any costs or inconveniences related to third-party service changes or disruptions must be borne by the traveler directly.

Responsibilities of the Customer

• The customer is responsible for ensuring they have valid travel documents before departure.
• The customer must adhere to the laws and regulations of the destination country or region.
• The customer is responsible for any additional costs or penalties arising from failure to comply with travel regulations or guidelines.

Force Majeure

• In case of unforeseen events such as natural disasters, strikes, political unrest, or pandemics, we reserve the right to cancel, reschedule, or modify the tour.
• Chale Guru Tour & Travels will inform the customer of any changes as soon as possible.
• We are not liable for any resulting inconvenience, and alternative arrangements may incur additional costs.

Travel Delays and Disruptions

• We are not responsible for any delays, cancellations, or disruptions caused by third-party service providers.
• In the event of such disruptions, we will assist the customer as much as possible, but any additional costs incurred by the customer will be their responsibility.

Limitation of Liability

• Chale Guru Tour & Travels is not liable for any injuries, losses, or damages incurred by the customer during the trip unless caused directly by our negligence or actions.
• We are also not liable for any third-party services and their associated risks.

Dispute Resolution

• Any disputes arising from these terms and conditions will be resolved through mediation or arbitration, in accordance with the laws of India.
• Jurisdiction of disputes will be in Dehradun District, Uttarakhand.

Consent to Use of Images

• The customer agrees that Chale Guru Tour & Travels may take photographs and videos during the trip for marketing purposes unless a written objection is provided prior to departure.

Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of India.
• Any legal disputes will be subject to the jurisdiction of Dehradun District, Uttarakhand.

By booking with Chale Guru Tour & Travels, you confirm that you have read, understood, and agreed to the terms and conditions listed above.